SHIPPING POLICY

1. SHIPPING RATES

Sonni Aminos provides the following UPS shipping options for eligible orders. Available shipping methods will be displayed during checkout.

• Domestic Fulfillment: Eligible orders are processed and fulfilled within the estimated timeframe provided during checkout or in the order confirmation.
• UPS 2-Day Shipping: A flat shipping rate of $15 applies to eligible orders that do not qualify for free shipping.
• UPS Next Day Air: Expedited UPS Next Day Air shipping is available for a flat rate of $60.
• Free UPS 2-Day Shipping: Orders with a qualifying total over $250 receive free UPS 2-Day Shipping.
• Tracking: Tracking information is provided for eligible shipped orders once it becomes available from UPS.
• Shipping Availability: Shipping services are subject to destination eligibility, carrier availability, compound availability, and the options displayed at checkout.

2. ORDER PROCESSING

Orders are processed after successful payment verification and internal order review. Processing times may vary depending on order volume, compound availability, weekends, holidays, shipping cut-off times, payment status, and operational requirements.

Customers are responsible for ensuring that all billing, shipping, contact, and account information is complete and accurate before placing an order.

3. SHIPPING CONFIRMATION & TRACKING

Once your order has been prepared and dispatched, tracking details may be sent by email or made available through your order status or tracking page when applicable.

Tracking scans and updates are provided by UPS. Sonni Aminos is not responsible for delays in carrier tracking updates after a package has been transferred to UPS for delivery.

4. DELIVERY TIMEFRAMES

UPS delivery estimates begin after an order has been processed, packaged, transferred to UPS, and accepted into the carrier’s network. Processing and fulfillment time are separate from the selected shipping service.

Delivery times may be affected by carrier operations, destination conditions, weather, holidays, shipping demand, service interruptions, or other circumstances outside our direct control. Sonni Aminos cannot guarantee an exact delivery date after a package has been transferred to UPS.

5. EXPRESS SHIPPING

UPS Next Day Air is available for eligible orders at a flat rate of $60. The estimated delivery timeframe begins after order processing and after UPS has accepted the package into its shipping network. UPS Next Day Air remains a paid shipping option and is not included in the free UPS 2-Day Shipping offer for orders over $250.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout. Sonni Aminos is not responsible for delays, failed deliveries, returned shipments, address correction fees, or lost packages caused by incorrect, incomplete, outdated, or undeliverable address details submitted by the customer.

If you notice an error in your shipping information, please contact us immediately before the order has been processed or shipped. Once an order has been dispatched, address changes may no longer be possible.

7. LOST, DELAYED, OR DAMAGED SHIPMENTS

If your shipment appears delayed, damaged, or lost in transit, please contact our support team with your order number, UPS tracking information, photographs when applicable, and a clear explanation of the issue so the matter can be reviewed.

Replacement shipments, credits, or other support resolutions may be evaluated individually based on UPS confirmation, tracking status, delivery scans, compound availability, and the circumstances of the shipment.

8. SHIPPING RESTRICTIONS

Customers are responsible for ensuring that research-use-only compounds may be legally purchased, received, possessed, and used within their jurisdiction.

Sonni Aminos reserves the right to refuse, hold, or cancel orders when required due to legal restrictions, UPS carrier limitations, destination restrictions, compound availability, payment review, compliance concerns, or operational limitations.

9. SHIPPING AVAILABILITY

UPS 2-Day Shipping and UPS Next Day Air are available only for eligible destinations supported by the carrier. The shipping options available for a specific order will be displayed during checkout.

Sonni Aminos reserves the right to restrict shipping to destinations that cannot be reliably or lawfully serviced. Orders placed with an unsupported or restricted delivery address may be held or canceled.

10. RESEARCH COMPOUND HANDLING DURING SHIPPING

Sonni Aminos supplies compounds strictly for qualified laboratory research, in-vitro testing, and analytical purposes only. Product handling, packaging, and shipping processes are structured to support compound integrity and responsible fulfillment.

11. POLICY UPDATES

Sonni Aminos reserves the right to modify or update this Shipping Policy at any time without prior notice. Any policy changes will be reflected on this page along with the updated revision date.

12. CONTACT US

For shipping questions, UPS tracking support, delivery concerns, or order-related inquiries, please contact us at:

Email: support@sonniaminos.com